These Terms and conditions are translation of our primary terms and conditions (“Obchodní podmínky“) in Czech language. Our contractual relations with you is in accordance with the law of the Czech Republic and follow our terms written in Czech.
348 06, Hostka
Company ID: 41619153
Terms and Conditions
1. General provisions
1.1 The General Terms and Conditions contained in this Agreement are valid for all cases included in the General Terms and Conditions included. Changes may only be made in writing by agreement of both parties.
We enter into all contractual relations with you in accordance with the law of the Czech Republic, legal relations not expressly regulated by the contract and business conditions are governed by the Civil Code and the Consumer Protection Act, as amended.
Contracts are concluded in the Czech language.
1.2. The contracting parties are Karel Kalianko, Žebráky 118, 348 06, Hošťka, IČ: 41619153 DIČ: CZ520923128. He is the operator of the accommodation facility (hereinafter referred to as the operator) and the user of the operator’s services (hereinafter referred to as the client).
1.3. The operator’s services are recreational or business stays (accommodation) and related services provided by the operator or contractual partners. The exact specification of the stay contains a confirmation of your stay (voucher) from the operator, which the client will receive after confirming the reservation. The subject of the contract is the provision of stay, rental and services to the client to the agreed extent and according to the display on these pages or the accommodation provider’s website.
1.4. The client is accommodated on the basis of an booking – a concluded contract. The contract is concluded by confirming the booking and paying the required deposit. The booking can be made by phone, email firstname.lastname@example.org or via the domahomes.com web interface. The reservation and booking form always contains information about you, the ordered service, the price including taxes and fees, the method of payment of the purchase price, information about the required method of delivery and information about the costs associated with the delivery of the service provided. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself, and these shall not differ from the basic rate. The contract with you is concluded by sending your booking (not after confirming the booking). By submitting the booking, you confirm that you agree to the use of means of distance communication when concluding the contract, that you have been informed in advance of all the essentials of the contract, that you have read the terms and conditions that are an integral part of the purchase contract and that you agree with them. The information provided by you in the booking is considered correct by the operator. We exclude the acceptance of an offer with a supplement or deviation. By using the services provided, the client agrees to the full wording of these terms and conditions (OP), if the client does not agree with any part of the OP, he is not entitled to use the service. The Provider reserves the right to change the OP. The change will always be published at least 15 calendar days in advance.
1.5. The client may not use a false name when using the services. The client who uses the services on behalf of a third party is responsible for the accuracy of the entered data.
2. Time limit
The contractual relationship between the operator and the client arises by confirming the stay by phone, email or booking, especially the arrival time specified by the client and agreed by the operator if outside the usual time of arrival, ie from 15:00, and at the same time paying the price. advances, in terms of payment terms. The contractual relationship ends after the end of the stay until 10:00 on the day of departure with the expiration of the period of claim.
3. Booking a stay
The client can book a stay electronically on the website domahomes.com, by e-mail: email@example.com. In the case of an electronic booking, the operator undertakes to notify the client within 24 hours of acceptance of his stay. The client can pay the deposit in cash, by bank transfer or through the PayU payment gateway. The client is asked by the operator to pay the deposit in person, by phone or by email.
The client can also book a stay electronically on the broker’s website. In the case of using the services of an intermediary, the booking confirmation is issued by the intermediary. Other terms and conditions are governed by the terms and conditions of the operator.
4. Protection of personal data
We take the protection of your private data seriously and would like you to feel comfortable visiting our website. The protection of your privacy when processing personal data is an important issue for us, which we take into account in our business processes. We process personal data that is obtained during a visit to our website in accordance with Act No. 101/2000. on the protection of personal data.
4.1 The seller fully respects the confidential nature of your data, which you fill in the booking form and provide to the operator. The data is secured and protected against misuse by hotel system previo.cz. We use them to carry out the entire transaction, including the necessary accounting operations, issuing tax documents, identifying your non-cash payments and for communicating with you.
This data is stored in the hotel system previo with protection against misuse and is not provided to third parties. This data will not be used for marketing purposes.
4.2. Upon request, operator will, if possible, inform you immediately and in writing whether and what personal data he has recorded about you. If, despite our efforts to ensure that the information is accurate and up-to-date, incorrect information is recorded, we will correct it on request. If you have questions regarding the processing of your personal data, you can direct them to firstname.lastname@example.org, where we are at your disposal not only in the event of a request for information, but also in the event of suggestions or complaints. We are bound by secrecy.
4.3. Collection and processing of personal data
When you visit our website, our websites record the IP address assigned to you by your ISP, the website from which you visit us, the websites you visit with us, as well as the date and duration of the visit in the standard way. Personal data will only be recorded if you provide it to us of your own free will, for example when booking a stay. The transfer of personal data to state institutions and authorities follows only within the framework of binding legal regulations.
4.4 Consent to the processing of personal data
By filling out the booking form, the customer agrees to the inclusion of personal data filled in by him in the database of the previo hotel system.
5. Price of stay
The price of the services is listed on the selected web interface of the seller and is final. The price is always stated on the accommodation voucher.
The operator is not a payer of value added tax.
For non-cash payments (if specified in the booking form), payment methods are connected to the payment gateway of PayU S.A. with its registered office in Poznań, 60-166 Poznań, 186 Grunwaldzka Street, which provides secure payment card acceptance and online bank transfer technology.
The final price is compiled on the basis of the current price list of the operator’s services. The operator reserves the right to adjust prices in the event that during the period from the determination of prices to the realisation of the stay there is a change in legislative and tax regulations and other changes due to so-called “force majeure”.
6. Payment terms
6.1 At the same time as confirming the stay, the client will receive a pro forma invoice to pay the deposit for accommodation, which must be paid to the account number by the due date or by making a cash payment or additional payment on the spot. If the advance invoice is not paid by the given deadline, the order will be automatically canceled. The variable symbol is indicated on the invoice. For all forms of non-cash payments, the crediting of the payment to the operator’s account or the payment of cash at the start of the stay is decisive for the authorization to use the services.
You can use the following payment options:
- online payment card
- by bank transfer on the basis of an invoice
6.2 Payment is a one-time payment. The customer is obliged to pay the price together with the correct variable payment symbol, otherwise the seller will not be able to identify the payment and provide the required performance in a timely manner.
6.3 The deposit is due within 10 days from the conclusion of the contract (from the date of issue of the invoice), or until the start of the accommodation, if its date is closer than the due date of the invoice, unless otherwise stated. The client’s obligation to pay the price for the service is fulfilled when the relevant amount is credited to the seller’s account.
6.4 In case of delay in payment of any amount (accommodation price) the reservation will be canceled.
7. Duties of the client
7.1 Provide the operator with all the requisites necessary for the proper provision and provision of services, in particular to fill in the stay order truthfully and completely, and provide the operator with documents, ie an identity card or passport.
7.2 To pay the stay for the stay within the specified period by paying a pro forma invoice, a deposit and a surcharge for the ordered services upon arrival of the accommodation.
7.3 the client is obliged to follow the accommodation rules of the operator in the points listed below:
- Smoking is not allowed in the accommodation
- Pets are not allowed in the accommodation
- The use of the accommodation facility is allowed for persons who are not affected by infectious diseases.
- The guest uses the accommodation for the time agreed upon arrival. Unless otherwise agreed, the accommodation is ready from 15:00, the last day of stay the guest will vacate the accommodation no later than 10:00. If the accomodation availability allows, it is possible to arrange a later hour to vacate the room.
- From 22:00 to 07:00, the guest is required to keep the night quiet.
- The guest is not allowed to move equipment, make repairs or make any interventions in the room without the owner’s consent to the mains or other installation.
- It is not allowed to use your own electrical appliances (eg kettles, stoves, toasters, etc., but only appliances from the accommodation equipment. Exceptions are razors and massagers, hair dryers, curling irons and chargers. caused by their operation.
- It is forbidden to cover the direct heating panel with anything (in rooms equipped with these panels).
- When leaving the accommodation facility, the guest is obliged to close the water taps, turn off the lights, turn off electrical appliances, close the windows and hand in the key at the end of the stay.
- For safety reasons, it is not allowed to leave children unattended in the accommodation. Parents are responsible for the safety of their children in all areas of the accommodation.
- The guest is fully responsible for damages caused to the property of the accommodation facility.
The operator is not responsible for things brought by the guest into the accommodation facility and for damage to stored items. The operator is only responsible for money and valuables if he has taken them into custody against a confirmation receipt.
The guest arrives at the time of booking to take over the accommodation. If he does not arrive at the agreed time and does not agree with the landlord on other conditions, his reservation for the given date will be forfeited.
8. Cancellation of stay
8.1 The client is obliged to cancel the stay order in writing, attach the relevant part of the binding application for the stay and confirmation of payment and deliver the documents to the operator in person or by registered letter or electronically. The date of cancellation by the operator, electronically – the date of sending the email and, when sent in the letter, the date of receipt of the letter is decisive for determining the cancellation fee.
8.2 Upon cancellation of the stay by the client, the operator charges cancellation fees (contractual penalties). Cancellation fees are charged for each registered person and are expressed as a percentage of the total price of the deposit for accommodation (stay) depending on the number of days remaining until the start of services (start of stay) as shown below:
- more than 30 days before arrival – free of charge
- less than 30 days before arrival – full price of stay
8.3 There is no charge for changing the client’s person.
8.4 If the client cancels the participation in the stay, resp. cancel the stay order, the operator is obliged to return the amount paid to the client reduced by the relevant cancellation fee within 14 days of receiving the documents referred to in point 8 paragraph 1. Financial advances are returned by bank transfer to the account number specified by the client. Transaction costs associated with the refund of funds are borne by the client.
9. Exclusion of the client from the stay
A client who violates the legal regulations of the Czech Republic during the stay, does not respect the accommodation rules, refuses to follow the legitimate requirements and instructions of the operator, verbally attacks the operator’s representative, damages property in the accommodation and restricts the operator’s rights, may be excluded from continuing the stay, at the same time clients right to compensation for unused services expires.
10. Withdrawal from the contract by the operator
The operator is entitled to withdraw from the purchase contract without undue delay if it finds that the other party has breached the contract in a material way. For the purposes of this Agreement, the following shall be considered a material breach of this Agreement:
- customer’s delay in paying the purchase price
- non-compliance with the booked dates and times
11. Changes to agreed services
11.1 If extraordinary circumstances and circumstances arise as a result of so-called “force majeure”, the operator may cancel the stay or change it in agreement with the client (date, price). If the client’s stay has already begun, the operator has the right to payment for the services provided so far.
11.2 Upon cancellation of the stay by the operator, the operator is obliged to notify the customer immediately, within 5 days to return the amount paid in full and if the customer so requests, to prioritize him to a vacancy in another stay of his choice.
11.3 In case of serious changes – change of the date of stay, increase of the price of the stay by more than 10%, the operator is obliged to request the client’s consent and set a reasonable period in which to comment on the change. In the case of these serious changes, the client has the right to withdraw from the contract without cancellation fee and without financial claims against the operator. If the client does not notify the withdrawal from the contract within the specified period, the operator will consider that he agrees with the change.
12. Complaints procedure
12.1 In the event of a complaint, the client is obliged to apply for defects without undue delay directly to the representative of the service provider at the time of stay, at the place of stay, preferably at the start of accommodation and use of services so that they can be removed on the spot. If this is not possible, he will write a written complaint with the operator. This protocol is the basis for resolving the complaint. The report is usually drawn up in two copies (1 for the operator and 1 for the client) and must be signed by both the client and the operator.
12.2 If the complaint is not filed immediately or immediately, as possible by the operator and the client, the customer’s right to compensation for damages incurred later, which he could prevent by timely filing, is reduced or terminated. For accommodation, damages and property or non-property damages caused by the client’s fault or complicity are not considered to be the subject of the complaint.
12.3 If the client does not use the ordered services for subjective reasons, he is not entitled to compensation or a discount.
12.4 Complaints and comments of the client concerning the contractual relationship concluded between the client and the provider are handled by the provider, the client can file complaints at email@example.com.
All legal disputes arising in connection with the purchase contract will be resolved in civil court proceedings by the general courts of the Czech Republic, the consumer is also entitled to an out-of-court settlement, the subject of out-of-court settlement under Act No. 634/1992 Coll. All details on the out-of-court settlement are available on the website of the Czech Trade Inspection Authority www.coi.cz.
13. Final provisions
If the relationship related to the use of the website or the legal relationship established by the purchase agreement contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer’s rights under generally binding legislation.
The seller reserves the right to modify other rights and obligations of the parties to these products beyond these terms and conditions. These rules will always be listed on the product’s website.
The contract, including the business conditions, is archived by the company in electronic form and is not publicly available.
If any provision of the Terms and Conditions proves invalid, it will not affect the validity of the Terms and Conditions as a whole.
The contractual relationship between the client and the operator is governed by the relevant provisions of Act No. 513/91., The Commercial Code, as amended.
These terms and conditions are displayed on the provider’s website.
This current version of the terms and conditions is valid and effective from 1.1.2021.